Refund policy

Returns & Satisfaction Guarantee

We want every coffee you brew at home to be exceptional – balanced, beautiful, and exactly what you were hoping for. If something isn’t as expected, we’re here to help.

Coffee Purchases

Because coffee is a fresh, perishable product, we’re unable to accept returns on coffee once it has shipped. Each bag is roasted to order and, in many cases, prepared to your selected grind.

That said, your experience matters to us.

If there’s an issue with your order—whether it arrived damaged, incorrect, or simply didn’t meet expectations—please reach out within 7 days of delivery at info@caffeumbria.mom. We’ll gladly work with you to make it right, which may include a replacement, store credit, or refund.

Custom Grind Orders

Coffee that is ground to a custom specification is prepared specifically for you and is considered a final sale. We’re not able to accept returns or exchanges on these items.

If you’re ever unsure which grind to choose, we’re always happy to help before you order.

Order Issues

If your order arrived incorrect or was damaged in transit, please contact us within 48 hours of delivery so we can resolve it quickly.

Non-Coffee Items

Brewing equipment and merchandise may be returned within 30 days of delivery, provided they are unused and in original packaging. Customers are responsible for return shipping unless the item arrived damaged or incorrect.

We stand behind what we roast. If something’s off, we want to know—and we’ll always do our best to make it right.